Sam canceled their subscription. They were a very engaged member – what happened? What’s the best way to follow up with them?
Terry can’t log in again and you wanna cry because you can’t figure out why this keeps happening.
Multiple member payments failed for the second, third, fourth time. What gives? And how do you handle them?
You just know there has to be a better way to handle the membership snafus and support your people without draining your energy faster than your kids saying your name for the 1789th time.
Yes we CAN do this. Here’s how we’ll start. 👇🏻
Membership Management Blueprint (MMB)
I’ll dive into your membership to pinpoint any areas of friction. Anything causing people to slip through the cracks, putting a damper on the member experience, or admin schtuff giving you grief every time you log in.
i’m ready for my mmb!
Heyyy, I’m Kasey Pierce
mom, misfitpreneur, and membership manager
No one really tells you how emotionally draining running a membership will be. You put your whole ass into it and when the cancellations, repeated failed payments, and customer service issues start rolling in, it feels deflating.
When you’re already running on limited energy, spending more time at your desk trying to make sense of it all is simply not an option.
Help is on the way, dear! 🏃🏻♀️
I’ll dig in to spot any cracks & gaps that are causing headaches – for you and your members – and come up with a blueprint to get ‘em fixed. ✔